Privacy policy
Privacy Policy
Last Updated: June 2026
At HERAURA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, we may collect the following types of information:
Information You Provide
>Full name
>Email address
>Phone number
>Billing address
>Shipping address
>Payment information
>Account login details
>Customer service communications
Information Collected Automatically
When you browse our website, we may automatically collect:
>IP address
>Device information
>Browser type
>Operating system
>Pages viewed
>Time spent on pages
>Referral websites
>Shopping activity and preferences
Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality, personalize your shopping experience, remember your preferences, and analyze website performance.
You may manage cookie settings through your browser at any time.
How We Use Your Information
We use your information to:
>Process and fulfill orders
>Deliver products and services
>Verify transactions and prevent fraud
>Communicate order updates
>Provide customer support
>Improve our website and services
>Personalize your shopping experience
>Send promotional offers and marketing communications
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Comply with legal obligations
Marketing Communications
With your consent, we may send promotional emails, newsletters, special offers, and product updates.
You can unsubscribe at any time by:
>Clicking the "Unsubscribe" link in any marketing email
>Contacting our Customer Support Team
Even if you opt out of marketing communications, we may still send important service-related messages regarding your orders or account.
Sharing Your Information
HERAURA does not sell your personal information.
We may share your information with trusted third parties when necessary to operate our business, including:
>Payment processors
>Courier and shipping providers
>Website hosting providers
>Marketing service providers
>Analytics providers
>Fraud prevention and security partners
>Legal authorities when required by law
All third-party providers are expected to handle your information securely and responsibly.
Payment Security
Payments made on our website are processed through secure payment gateways.
HERAURA does not store complete payment card information on its servers.
All payment transactions are encrypted using industry-standard security measures.
Data Retention
We retain your personal information only for as long as necessary to:
>Provide our services
>Complete transactions
>Comply with legal requirements
>Resolve disputes
>Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized.
Your Rights
Depending on applicable laws, you may have the right to:
>Access your personal information
>Correct inaccurate information
>Request deletion of your information
>Withdraw marketing consent
>Request information about how your data is used
>Object to certain types of processing
To exercise any of these rights, please contact us using the details below.
Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no method of online transmission or storage can be guaranteed to be 100% secure.
Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
Third-Party Links
Our website may contain links to third-party websites.
HERAURA is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing any personal information.
Updates To This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with the revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Email: privacy@heraura.co.za
Customer Support: support@heraura.co.za
HERAURA
Elevate Your Aura.