Terms of service

Terms of Service

Last Updated: June 2026

Welcome to HERAURA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About HERAURA

HERAURA is an online fashion retailer offering clothing, footwear, accessories, and related products through our website.

Throughout these Terms, the words "we," "us," and "our" refer to HERAURA, while "you" and "your" refer to the customer or website user.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate and complete.

3. Account Registration

You may create an account to access certain features of our website.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account.

  • All activities that occur under your account.

HERAURA reserves the right to suspend or terminate accounts that violate these Terms.

4. Products & Availability

We strive to display products, descriptions, and images as accurately as possible.

However:

  • Product colors may vary depending on your device display.

  • Product availability is subject to stock levels.

  • We cannot guarantee that all product descriptions are free from errors.

We reserve the right to discontinue products or limit quantities at any time without notice.

5. Pricing

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to:

  • Modify prices at any time.

  • Correct pricing errors.

  • Cancel orders affected by pricing inaccuracies.

If payment has already been processed for a cancelled order, a refund will be issued.

6. Orders

When placing an order, you agree that:

  • All information provided is accurate.

  • Your payment method is authorized.

  • You are responsible for reviewing your order before submission.

Order confirmation emails do not guarantee acceptance of an order.

HERAURA reserves the right to refuse, cancel, or limit orders at our discretion.

7. Payment

We accept payment methods displayed during checkout.

All payments are processed through secure third-party payment providers.

HERAURA does not store complete payment card information.

8. Shipping & Delivery

Delivery estimates are provided for convenience only.

While we work with trusted shipping partners, we cannot guarantee delivery dates due to circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

Additional shipping information can be found in our Shipping Policy.

9. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review our Refund Policy before making a purchase.

10. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text and branding materials

is owned by or licensed to HERAURA and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Interfere with website functionality.

  • Upload harmful software or malicious code.

  • Attempt unauthorized access to systems or accounts.

  • Submit false or misleading information.

Violation of these Terms may result in account suspension or legal action.

12. Limitation of Liability

To the fullest extent permitted by law, HERAURA shall not be liable for:

  • Indirect damages

  • Loss of profits

  • Loss of business opportunities

  • Data loss

  • Service interruptions

Our total liability shall not exceed the amount paid for the relevant product or order.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

13. Third-Party Services

Our website may contain links to third-party websites or services.

HERAURA is not responsible for the content, policies, or practices of third-party websites.

Your use of third-party services is at your own risk.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use your information.

15. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the website after changes are posted constitutes acceptance of those changes.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

17. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Email: support@heraura.co.za

Website: www.heraura.co.za

HERAURA

Elevate Your Aura.